Taking the extra step

We recently were asked for a price quote on a medication, and after quoting the patient a price of $550 we found we were about $50 lower than her current pharmacy.  While counseling the patient, she indicated she was told by her previous pharmacy that her medication was not covered on her insurance plan.  Our staff discovered that her plan simply required a prior authorization for this particular medication.  We called her doctor, who submitted the authorization and within 48 hours had her medication covered at a $50 copay.

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